Privacy Policy

Information We Collect

We may collect the following types of information:

Information you provide to us

• Name, business name, role, email address, phone number, billing address, shipping address, and other contact details
• Product interests, order quantities, timeline, budget, customization needs, color preferences, and project details
• Logos, artwork files, brand guidelines, Pantone references, mockup notes, and other creative assets you upload or send to us
• Quote requests, order approvals, sample requests, customer service messages, and other communications
• Payment, billing, and transaction details, which may be processed by third-party payment providers

Information collected automatically

When you visit our website, we or our service providers may collect certain information automatically, including:

• IP address, browser type, device type, operating system, referring URLs, pages viewed, and time spent on the site
• Cookie, analytics, and similar tracking information
• Approximate location based on device or browser information

Information from third parties

We may receive information from payment processors, shipping providers, fulfillment partners, marketing platforms, analytics tools, manufacturers, decorators, or other service providers that help us operate our business.

How We Use Information

We use information to:

• Respond to inquiries and provide product information
• Create digital mockups and prepare quotes
• Process orders, payments, samples, production, shipping, and fulfillment
• Coordinate with manufacturers, decorators, freight carriers, and fulfillment partners
• Communicate about project status, approvals, timelines, invoices, payments, and delivery
• Improve our website, products, customer experience, and internal processes
• Send marketing communications, if permitted by law or with your consent where required
• Protect our business, customers, website, systems, and legal rights
• Comply with legal, tax, accounting, regulatory, or contractual obligations

Logo, Artwork, and Brand Files

If you upload or send us a logo, artwork file, brand guideline, or other creative asset, we use it only to provide requested services, including mockups, quotes, production review, sampling, decoration, and order fulfillment. You are responsible for ensuring that you have the right to use and submit any artwork or brand materials you provide to VEYRA.

Payments

VEYRA may use third-party payment processors or invoicing platforms to collect payments. These providers may collect and process payment information directly. VEYRA does not control every aspect of third-party payment processing, and your payment may also be subject to the provider’s own terms and privacy policy.

Cookies and Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to understand site traffic, improve performance, remember preferences, and evaluate marketing effectiveness. You can usually adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

AI Chat Assistant

Our website offers an AI powered chat assistant to answer questions and help you start a project. When you use it, we collect the messages you send, the assistant’s responses, and any details you provide, such as your name, email, company, and project needs. Your messages are processed by third-party AI providers that operate the underlying model, and may be processed or stored on servers outside your country.

We use this information to respond to you, to create and follow up on your inquiry, and to improve our service. The assistant provides general information only and does not make any decision that produces legal or similarly significant effects about you. It does not provide binding quotes. Please do not enter sensitive personal information, such as government identification numbers, payment card numbers, or health information, into the chat. Chat records are retained in line with the Data Retention section below and handled under this Privacy Policy.

How We Share Information

We may share information with:

• Manufacturers, decorators, sample makers, freight carriers, fulfillment partners, and other production partners
• Payment processors, invoicing platforms, accounting providers, and fraud prevention tools
• Website hosting, analytics, email, CRM, marketing, and customer support providers
• AI providers that operate our chat assistant
• Professional advisors, including attorneys, accountants, insurers, and consultants
• Government, regulatory, or legal authorities when required or appropriate
• A successor or buyer in connection with a merger, acquisition, financing, restructuring, or sale of business assets

We do not sell customer logo files or artwork. We do not knowingly sell personal information in the ordinary meaning of the word “sell.”

Email Marketing

If you subscribe to marketing emails or otherwise opt in, we may send you updates about VEYRA products, services, launches, and offers. You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us.

Data Retention

We keep information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, complete transactions, comply with legal obligations, resolve disputes, and enforce agreements. Artwork, mockups, quote history, and order records may be retained to support future reorders or customer service unless deletion is requested and we are not legally or operationally required to retain them.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no website, email system, payment platform, or method of electronic storage is completely secure. Please avoid sending highly sensitive information unless necessary.

Your Privacy Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or certain limits on the use of your personal information. You may also have the right to opt out of certain marketing or data-sharing practices.

To make a privacy request, contact us at info@weareveyra.com.

We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights available under applicable law.

California and Other State Privacy Rights

Certain U.S. state privacy laws may provide additional rights to residents of those states. If these laws apply to VEYRA and to your information, we will honor applicable rights and provide any required notices. Because VEYRA primarily serves business customers, some information may be collected in a commercial or business-to-business context.

Children’s Privacy

VEYRA’s website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may link to third-party websites or platforms. We are not responsible for the privacy practices, content, or policies of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of the website or our services after an update means the revised policy applies.

Contact Us

If you have questions about this Privacy Policy or how VEYRA handles information, contact us at:

VEYRA
Austin, TX
info@weareveyra.com